Accessible Information Standard
Making Health Care Information Accessible
The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care. The AIS aims to ensure that people who have a disability, impairment or sensor loss receive information that they can access and understand, for example in large print, braille, professional communication support if they need it such as British Sign Language interpreter.
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know:
- If you need information in braille, large print or easy read
- If you need a British Sign Language interpreter or advocate
- If we can support you to lipread or use a hearing aid or communication tool
Please tell the receptionist when you arrive for your next appointment, or call us on:
020 8835 0077 (Mitcham Lane Patients) or 020 8672 9980 (Franciscan Road Patients).
This information will be recorded on your medical record in a standardised way and highlighted to ensure we have information on your communication needs.
This information may be shared with other NHS and adult social care providers if required.
You can complete an Accessible Information Form by clicking here.
The Accessible Information Standard Leaflet
NHS England has produced the resources below to provide an update on the accessible information standard: